Senior Full-Stack Engineer

Salary range: $120k-$165k, plus equity options

Location: Fully remote (US). We already have strong team presence and momentum in Indianapolis, Charlotte, and Pittsburgh, and while we welcome applicants from anywhere, we're especially excited to grow our talent density in those three markets.

Reports to: Head of Engineering

What’s driving this hire: We're hiring a senior full-stack engineer who can own customer-facing problems end-to-end. We need the kind of person who treats a confusing production issue not as a ticket to grind through, but as a problem to chase down and fix at the root. We need someone whose instinct is to find these issues before they cost us, and who's energized by untangling cross-system mysteries.

You'll share ownership of the API and the integrations on top of it, the application, and the customer outcomes that depend on them.

What you’ll do

• Own customer-impacting issues end-to-end. Debug across the stack: Rails, database, third-party integrations, iOS app. Fix the root cause, ship it, and follow up with our client success team or with the customer directly.
• Build and maintain our integrations. Hotel property management, hotel operations, messaging, payment, and more. These are the connective tissue of our product. They're often quirky, and they're where a lot of our hardest problems live. You'll also help us stay ahead of vendor API changes/deprecations before they become emergencies.
• Ship new functionality across the backend and web dashboard. We need a strong builder, not just a strong debugger.
• Strengthen the codebase as you go. Reduce the tech debt and rough edges that generate support load in the first place. Better diagnostics, cleaner error handling, etc.
• Work directly with customers when it helps. Hop on a call with a hotel, concert venue, or museum's IT team, talk through an integration setup, and represent engineering well.
• Share the daytime support rotation. Everyone takes a turn being the designated first responder so the rest of the team gets protected focus time. As a senior hire, you'll carry a meaningful share—and during your first few months, a greater share, because handling real issues is the fastest way to learn how the whole system actually works. You’ll also deal with occasional off-hours maintenance & issue resolution.
• Maintain quality standards. Thoughtful code review, pragmatic testing, and the judgment to know when to be careful and when to be fast.

Your first 90 days might look like

• Month 1: Onboard by doing. Shadow and then take support shifts, which will teach you our system, our customers, and our most common failure modes faster than anything else. Ship your first small fixes to production.
• Month 2: Take ownership of a meaningful chunk of one of our integrations or features and lead a maintenance or quality-of-life project end-to-end, with a senior teammate as your buddy.
• Month 3: Run support shifts solo, escalating rarely, and deliver a substantive feature or systemic-fix PR that visibly reduces a recurring source of customer pain.

What we’re looking for

• 5+ years building and operating production web applications, with strong full-stack range and real depth on the backend.
• Strong Ruby on Rails experience (or deep experience in a comparable framework plus enthusiasm to go deep on Rails quickly).
• Excellent systems-debugging instincts. You light up when handed a tricky cross-system bug, and you're relentless about finding the root cause.
• Real integration experience: REST APIs, webhooks, OAuth, and the patience to work with flaky or poorly documented third-party systems. B2B SaaS that integrates with many vendors is ideal.
• Comfortable working with relational databases (we use Aurora MySQL). Writing and optimizing queries, reasoning about data integrity and sync.
• A customer-facing temperament. Willing and able to get on a call with a customer's technical staff, communicate clearly in writing, and represent engineering with professionalism.
• Operationally mature. You've shipped hotfixes, and you understand that owning software means owning what happens after it ships.
• Thrives with autonomy on a small, senior team. You turn ambiguous problems into plans without much hand-holding.

Nice to have

• Exposure to the realities of small-team product engineering.
• Familiarity with GraphQL.
• Experience troubleshooting unconventional hardware issues in real-world, production environments.
• Experience developing iOS/iPadOS apps in Swift.
• Hospitality, operations, or point-of-sale integration experience.
• Experience with telephony/SMS platforms (Twilio) and their international compliance quirks.

What this role is not

This is not a heads-down, ticket-queue role where well-specified work arrives and you implement it in isolation. You'll own ambiguous, customer-facing problems and see them all the way through, support included. You're focused on the application, the integrations, and customer outcomes, not primarily on infrastructure and platform tooling (though the more you know about that, the better). If you believe that talking to customers and owning their problems is how the best engineers stay sharp, we'll get along great.

What It’s Like to Work On Our Engineering Team

• You’ll share real ownership of meaningful systems. You won’t just work tickets.
• Your ideas will help shape the product and technical direction.
• We’ve built a team that people want to stay on. The engineering team has had zero departures in five years.
• You’ll regularly participate in pair/mob programming sessions with teammates.
• We encourage thoughtful experimentation with new tools and technologies that can improve performance, reliability, or developer happiness.
• You’ll work closely with product, design, and customer-facing teams.
• We value pragmatic engineering over over-engineering.

What it’s like to work at Chexology

Chexology is a global technology company headquartered in New York City. You may have seen us on ABC’s Shark Tank, where we introduced our patented software, transforming the hospitality industry by eliminating paper claim tickets—think coat check, luggage check, equipment rentals, and valet services.

Our software powers operations for iconic brands like the Museum of Modern Art, Barclays Center, Live Nation, Tao Group, and Montage International. We're growing fast and solving real-world operational problems across hospitality, events, and beyond.

Behind our innovative tools is a close-knit, passionate team that thrives in a collaborative, respectful environment. At Chexology, we combine our creativity and curiosity every day to build tech that enhances guest experiences worldwide.

Benefits

• Medical, dental, and vision insurance with a $400 monthly employer contribution.
• 401(k) plan to support your long-term financial goals.
• Flexible PTO policy, plus holiday office closures, to recharge.
• Company-provided laptop and tools to help you do your best work.
• Enjoy virtual game days, seasonal get-togethers, and company gatherings that bring the team together to connect, unwind, and celebrate wins.

Equal Opportunity Employer

We believe diversity and inclusion mean tech leadership and teams should reflect the diversity of the United States. No employee or applicant will face discrimination or harassment based on race, ethnicity, immigrant status, color, religion, age, gender, gender identity, marital or domestic partner status, sexual orientation, disability status, or veteran status.