At Quaderno we're looking for a Senior Support Engineer (Ruby on Rails) to join our team.
⚠️ Note: Although this is a remote position, we are currently only seeking candidates in time zones between UTC-3 and UTC+2, essentially between Buenos Aires and Istanbul.
About the job
As Senior Support Engineer at Quaderno, you'll work on solving technical issues reported by our customers, as well as developing tools for increasing efficiency in the resolution of errors. Your work will impact the stability and quality of our web applications as well as our customer’s happiness. You would be a vital link between the Customer Success and Engineering teams, working closely with both.
Your day-to-day responsibilities will include:
About you
Benefits
We’re bootstrapped, profitable, and committed to building a sustainable company that will continue to grow for decades to come. That means we value work-life balance and invest in our employees' long-term growth.
We offer:
Interviewing process
1. Take-home assignment
We'll send a task related to the role for you to complete. You should expect to spend half a day (but no more) completing this test. Please consider whether you'd be willing to set aside time for that before applying.
2. Technical review
After the written test, the top candidates will proceed to an interview. Our interviews are one hour, all remote, with a future colleague from the engineering team, on your schedule. We’ll talk through your solution and approach and dive into your technical knowledge.
3. Communications
We'll then assess your technical and non-technical communication skills and style, as well as your customer orientation. You'll meet with a colleague from the support team who will present you with cases very similar to those you will face in your daily tasks.
4. Offer
If everything went well, congratulations! We'll extend you an offer. We aim to make an offer by the end of November with a start date in January.
Apply for the job
We’re accepting applications until Sunday, October 13 at 23:59:59 UTC. There’s no benefit to filing early. Keep it sharp, short, and get across what matters to you.
We expect to take one week to review all applications. You’ll hear from us by Monday, October 21.
Throughout the process, we will be more than happy to answer any questions you may have, whether it be about the company, the role, the culture, or your future colleagues.
We know this is a lot of work and there’s a lot on the line. It’s a significant career move to consider. We appreciate the generosity and courage that go into giving us that consideration. We look forward to hearing from you.